What You Need to Know When a Claim Occurs
A commercial, residential, travel or vehicle insurance claim can happen at any time, day or night. Underwriters Insurance understands that claims interrupt your business and personal life and we are here to help. We will confirm your coverage, provide you with advice and report the claim to the insurance company. Our experienced insurance advisors have the knowledge, experience and skills to guide you through the claims process. We work with you to ensure that even the most difficult situation is brought to a satisfactory resolution as quickly as possible. We are proud of our high level of customer satisfaction and will deal with your claim professionally and promptly. The goal of the claims process is to fulfill our promise to put you back in the place you were before the claim happened and get your life or business back on track.
To Make a Property Claim
We provide 24/7 claim support through the following two options:
During business hours (9AM -5PM Pacific Standard Time)
- Contact Underwriters Insurance Brokers Penticton 250-492-4320 or Valemount 250-566-4464 and our knowledgeable staff will obtain the details about your accident or loss and provide you with advice. We will then promptly report the claim to the insurance company and assign an adjuster.
After business hours
- Please call 250-490-6081 or 250-490-1977
Other Helpful Phone Numbers
Total Restoration Services Inc.
1-888-491-3828 www.totalrestore.ca
To Make a Vehicle Claim
You must contact ICBC directly. It helps to have this info ready when you report:
- date/location of crash
- licence plate numbers
- driver’s licence numbers
- insurance info for non-ICBC drivers
- your preferred auto body shop
- police file number (if applicable)
ICBC Claims
Throughout BC, Canada and US please call 1-800-910-4222
To Make a Travel Claim
Communication is an important key in making a successful claim. Whether travelers need medical assistance while traveling, or your bags are lost or delayed, Underwriters recommends contacting the travel insurance provider as soon as you can. If you are hospitalized, many policies state that you must call within 24 hours of admission.
Every travel insurance provider has a toll free emergency assistance number that can be called 24 hours a day, 7 days a week. Here is a list of the insurance providers we work with and their contact numbers. Remember to have your policy number handy to reference when you call:
Travel Underwriters
From Canada and USA 1-800-663-0399
From Mexico 001-800-514–9976
Outside North America and Mexico 800-663-00399 (To use this 11-digit number, first dial the international access code for Canada, based on the country you are in.)
Worldwide (collect) 604-278-4108
TIC Travel Insurance
From Canada and USA 1-800-995-1662
Toll Free worldwide 800-842-08420 or 00-800-842-08420
Worldwide (collect) 416-340-0049
G|M|S (Group Medical Services)
From Canada and USA 1-800-459-6604
Worldwide (collect) 905-762-5196
Contact Info of Insurance Companies We Work With
