Insurance Claims

What You Need to Know When a Claim Occurs

Penticton Insurance Claims
A commercial, residential, travel or vehicle insurance claim can happen at any time, day or night. Underwriters Insurance understands that claims interrupt your business and personal life and we are here to help. We will confirm your coverage, provide you with advice and report the claim to the insurance company. Our experienced insurance advisors have the knowledge, experience and skills to guide you through the claims process. We work with you to ensure that even the most difficult situation is brought to a satisfactory resolution as quickly as possible. We are proud of our high level of customer satisfaction and will deal with your claim professionally and promptly. The goal of the claims process is to fulfill our promise to put you back in the place you were before the claim happened and get your life or business back on track.

To Make a Property Claim

We provide 24/7 claim support through the following two options:

During business hours (9AM -5PM Pacific Standard Time)

  • Contact Underwriters Insurance Brokers Penticton 250-492-4320 or Valemount 250-566-4464 and our knowledgeable staff will obtain the details about your accident or loss and provide you with advice. We will then promptly report the claim to the insurance company and assign an adjuster.

After business hours

  • Please call 250-490-6081 or 250-490-1977

Other Helpful Phone Numbers

Total Restoration Services Inc.

To Make a Vehicle Claim

You must contact ICBC directly. It helps to have this info ready when you report:

  • date/location of crash
  • licence plate numbers
  • driver’s licence numbers
  • insurance info for non-ICBC drivers
  • your preferred auto body shop
  • police file number (if applicable)

ICBC Claims

Throughout BC, Canada and US please call 1-800-910-4222

To Make a Travel Claim

Communication is an important key in making a successful claim. Whether travelers need medical assistance while traveling, or your bags are lost or delayed, Underwriters recommends contacting the travel insurance provider as soon as you can. If you are hospitalized, many policies state that you must call within 24 hours of admission.

Every travel insurance provider has a toll free emergency assistance number that can be called 24 hours a day, 7 days a week.  Here is a list of the insurance providers we work with and their contact numbers.  Remember to  have your policy number handy to reference when you call:

Travel Underwriters
From Canada and USA 1-800-663-0399
From Mexico 001-800-514–9976
Outside North America and Mexico 800-663-00399 (To use this 11-digit number, first dial the international access code for Canada, based on the country you are in.)
Worldwide (collect) 604-278-4108

TIC Travel Insurance
From Canada and USA 1-800-995-1662
Toll Free worldwide 800-842-08420 or 00-800-842-08420
Worldwide (collect) 416-340-0049

G|M|S (Group Medical Services)
From Canada and USA 1-800-459-6604
Worldwide (collect) 905-762-5196

Contact Info of Insurance Companies We Work With

Company Telephone Number
A.M. Fredericks 1-866-410-1226
Aon Reed Stenhouse Not available
Avec Insurance Managers 1-800-959-9423
Boiler Inspection & Insurance 1-416-216-7214
Beacon Underwriting 1-888-645-8811
Can-Sure Underwriting 1-877-685-6533
Cherry Insurance 1-306-653-2313
Chutter Underwriting Services 1-888-382-6697
Elite Insurance Company 1-604-669-2626
Equine Insurance Underwriters 1-604-293-1531
GMS Insurance 1-800-667-3699
Guardian Risk Managers 1-877-355-7662
ICBC 1-800-910-4222
Intact Insurance Company 1-866-464-2424
Marsh Canada 1-888-580-5320
Megson Fitzpatrick Inc. 1-888-595-5212
Mutual Fire Insurance of BC* 1-855-535-0554
Pal Insurance Brokers 1-800-661-1608
Peace Hills General Insurance 1-800-369-4053
Premier Marine Insurance 1-604-669-5211
Shipowners North America Protection 1-604-681-5999
South Western Insurance Group 1-866-794-5463
Special Risk Insurance Brokers 1-800-993-6388
Sports-Can Insurance Consultants Ltd 1-800-993-6388
Sutton Sportscover Ltd 1-416-987-7595
TIC Travel Insurance Coordinators Ltd 1-800-995-1662
Travel Underwriters 1-800-663–5389
TSW Management Services Inc. 1-866-904-8146
*Contract Company


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414 Ellis Street, V2A 4M2 T. 250.492.4320  TF. 888.225.6633
Mon-Fri 8:30am-5:00pm | Sat 9:00am-1:00pm | Closed Stat Holidays

1222 5th Ave, V0E 2Z0 T. 250.566.4464
TF. 888.225.6633
Mon-Thur 9:00am-5:00pm | Fri 9:00am-6:00pm | Closed Stat Holidays


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